Return Policy

We want every order to bring a smile — here's everything you need to know about our policy.

All Sales Final

Due to the nature of bamboo items, children's apparel, and limited inventory, all sales are final. We carefully inspect every item before it ships so you can shop with confidence.

Exchanges & Returns

We do not accept returns or exchanges for:

  • Incorrect size selection
  • Color / print preference changes
  • "Changed my mind" purchases

Exceptions — We'll Make It Right

If we made an error or your item arrived defective or significantly not as described, please contact us within 48 hours of delivery and include:

  • 1 Your order number
  • 2 Clear photos of the item and issue
  • 3 A brief description of the problem

If approved, we may offer a replacement (if available) or store credit / refund at our discretion.

How to Contact Us

Email: mamabearandcubco@gmail.com

Please include your order number and photos (if applicable).

We're a small family business and we truly care about every order. If something isn't right, reach out — we'll always do our best to take care of you!

Questions About Your Order?

We're here to help — don't hesitate to reach out.

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